Refund and Returns Policy
Last updated: September 1, 2026
At Hitmart Series, we are committed to providing you with the highest quality independent audiovisual content through our Video On Demand (VOD) platform. Due to the digital nature of our products, we have established the following policy regarding purchases and rentals made on our site.
- Nature of Digital Products
All products and services offered on our website (hitmartstudios.com.mx and shehulkseries.com) are strictly digital streaming goods with immediate access. When you purchase access to an episode, series, or bonus material (whether through a “permanent purchase” or “temporary rental”), the content is unlocked and made available to you for viewing the moment payment is confirmed.
Since these are not tangible physical goods that can be returned in their original condition, we do not accept returns.
- Final Sales and No Refund Policy
As a standard in the digital content distribution and Video On Demand industry:
All sales are final.
We do not offer refunds, returns, credits, or cancellations once payment has been processed and access to the digital content has been registered in your account.
This no-refund policy applies to all viewing options available on our digital platform.
By clicking “Buy,” “Rent,” or “Place Order” on our payment gateway, you expressly acknowledge and agree that you are purchasing a digital product for immediate consumption and, therefore, waive any right to a refund.
- Viewer Responsibility
It is the user’s sole responsibility to ensure they meet the minimum requirements before making a purchase. We suggest you verify the following before proceeding to payment:
Internet Connection: You must have a stable, broadband internet connection capable of streaming video without interruptions.
Device Compatibility: Ensure your web browser, computer, tablet, or smartphone is up-to-date and can play standard multimedia content.
Correct Selection in Cart: Carefully review the title, episode number, and payment method (purchase or rental) before confirming your transaction. No refunds will be issued for “accidental purchases,” “changes of mind,” or selecting the wrong episode.
- Technical Support
While we do not process monetary refunds, your viewing experience is essential to us.
If you experience a verifiable technical issue directly attributable to our platform or servers (for example, access is not automatically granted after a successful payment, or the episode page displays an internal system error that blocks playback), our technical support team will intervene immediately.
In these cases:
You must contact us within 24 hours of your attempted purchase.
Our technical team will investigate the system logs.
We are committed to restoring your access, repairing the link, or resolving the issue as quickly as possible. Our support goal is to ensure you enjoy the feature you purchased to the fullest.
- Contact
If you experience any technical difficulties accessing your content after payment, please contact us directly at:
hitmartstudios@gmail.com
To expedite our response, please include the following in your message:
Your order number.
The email address you used to make the purchase.
A screenshot or clear description of the technical problem preventing you from viewing the video.